Senior Remediation Operations Manager

Ready to lead resident engagement across one of the UK's largest housing association fire remediation programmes? Join us as Senior Remediation Operations Manager and help ensure residents remain informed, supported and at the heart of building safety remediation.
What You'll Do
As Senior Remediation Operations Manager, you’ll lead Peabody’s customer facing fire remediation function and its communications with residents and leaseholders, owning the strategy, standards and outcomes for every household affected by remediation works.
This role is accountable for delivery of the Code of Practice for the Remediation of Residential Buildings across all buildings in the programme and for meeting the leaseholder and resident engagement requirements of Homes England Cladding Safety Scheme grant funding. The successful candidate will be leading two Customer Fire Safety Operations Managers and a wider team of 17. They will set direction, assure quality and evidence compliance at senior leadership, funder and regulator level.
What You'll Do
* Set the strategic direction for resident engagement and communication across Peabody's Fire Remediation Programme.
* Own delivery of the Code of Practice for the Remediation of Residential Buildings, ensuring compliance is evidenced across all buildings in the programme.
* Lead delivery of resident and leaseholder engagement requirements within Homes England Cladding Safety Scheme and Building Safety Fund grant agreements.
* Co-create and implement a resident engagement programme that delivers meaningful communication, support and involvement for affected residents.
* Act as the senior lead for resident engagement with Homes England, supporting funder reviews, compliance audits and evidence requests.
* Oversee resident meetings, outreach activities, newsletters, customer communications and support services across remediation schemes.
* Lead compliance with leasehold legislation, Building Safety Act 2022 protections, tribunal processes and statutory consultation requirements.
* Drive project management, reporting, risk management and performance monitoring across the resident engagement workstream.
* Build strong partnerships with Housing Operations, Legal Services, Communications, Asset Management, local authorities and external stakeholders.
* Provide trusted advice and deputise for the Head of Resident Engagement and Compliance at programme boards, executive meetings and stakeholder forums.
* Ensure programme decisions reflect customer feedback, resident insight and Peabody's commitment to putting residents first.
What You'll Need
* Significant experience leading customer-facing teams within housing, building safety, remediation or major works programmes, including leadership of managers.
* Extensive knowledge of the Building Safety Act 2022, Fire Safety Act 2021, remediation legislation and Homes England funding requirements.
* Proven experience managing grant compliance, evidence submissions, performance reporting and regulatory scrutiny.
* Strong expertise in leasehold management, statutory consultation processes, tribunals and leaseholder protections.
* Excellent project management skills, with experience delivering complex programmes involving multiple stakeholders and competing priorities.
* A track record of developing high performing teams and creating a culture of accountability, collaboration and continuous improvement.
* Exceptional communication and stakeholder management skills, with the credibility to engage confidently with senior leaders, funders, regulators and residents.
* Strong analytical and reporting capability, with experience presenting performance data, risks and recommendations to senior audiences.
* Financial and commercial awareness, including budget management, contract oversight and value-for-money delivery.
* A genuine passion for customer service and resident engagement, with a commitment to ensuring customer voice informs decision-making.
What We Offer
* Up to 30 days’ annual holiday, plus bank holidays
* Two additional paid volunteering days each year
* Flexible benefits scheme, including family friendly benefits and access to a discount portal
* 4 x salary life assurance
* Up to 10% pension contribution
* Professional development and opportunities to broaden your experience
Why Join Us?
When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.
Please read before applying
Peabody does not provide sponsorship as a licensed UK employer.
Appointment to this role is subject to a satisfactory Basic DBS check.
This advert will close on 12th August. However, we reserve the right to close this advert early if we receive a high volume of suitable applications.
Our Interview Process
Our fair, inclusive and transparent recruitment process includes an in-person Interview. This will be held at our Westminster Bridge Road office on week commencing 17th August 2026.
If you have any questions about this role, please email Talent Specialist, Ryan Loasby