Customer Service Representative

Customer Service Representative - Part Time 6 Month FTC
Red Recruitment is hiring a Customer Service Representative for our client, an award-winning financial services company based in Brighton.
This is a Fixed Term Contract Role
You'll be the first point of contact for customers, helping them navigate their concerns, servicing their accounts, and delivering fair, effective outcomes. Every call is a chance to make a difference.
Benefits and Package for a Customer Service Representative:
* Salary: £14,014.67
* Hours: Mon-Fri 10.30pm - 2.30pm
* Location: Brighton
* 25 days annual leave plus bank holidays
* Opportunities to grow your career
* Enhanced maternity, paternity and adoption leave
* Up to 3 paid days a year to volunteer at a charity of your choice
* Medical cash plan
Key Responsibilities of a Customer Service Representative:
* Handling inbound calls across a range of products
* Putting customers first and using sound judgement to find the best solutions
* Owning queries from start to finish
* Spotting opportunities to improve how they work
* Collaborating with the wider Customer Services team
Key Skills and Experience of a Customer Service Representative:
* A customer-first mindset and creative problem-solving skills
* Excellent communication and attention to detail
* Strong interpersonal skills and the ability to work independently
* Familiarity with Office 2010, Outlook, and FCA/PRA frameworks
* Previous experience in delivering exceptional customer service
If you are interested in this position and have the relevant skills and experience required, please apply now!
Red Recruitment (Agency)