Key Responsibilities:-
* Coordinate the day-to-day operation of the LHR Export Gateway, supporting UK branches with the planning, booking and execution of export air freight shipments.
* Manage flight schedules, airline capacity, airline equipment, shipment allocations, consolidations and ULD builds to maximise efficiency, meet carrier cut-off times and achieve the best commercial rates.
* Deliver excellent customer service by managing customer enquiries, meeting agreed KPIs and maintaining proactive communication with internal teams, branches and external partners.
* Build and maintain strong relationships with airlines, handling agents and service providers to ensure smooth operational performance and service continuity.
* Prepare and process export documentation, customs paperwork, airline bookings, CASS invoicing, cost accruals and financial documentation accurately and in line with company procedures.
* Work collaboratively with Operations, Warehouse, Transport, Customer Service, Pricing, Sales and Commercial teams to ensure seamless end-to-end shipment management.
* Use CargoWise, ASM Sequoia, WebCargo and Microsoft Office to manage operational activities, maintain accurate records and support reporting requirements.
* Ensure compliance with customs regulations, Aviation Security, Health & Safety standards, company policies and export procedures, including month-end compliance activities and MUCR closures.
* Support continuous improvement by identifying efficiencies, participating in cross-training, undertaking required training and carrying out additional duties to support the effective operation of the department.
Working hours are Sunday - Thursday (Friday and Saturday off)
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry
Salary description
£38000.00 - £38000.00 per year