Workplace Ambassador - FTC

JOB DESCRIPTION

Please note this a Fixed-Term Contract until December 2026.

Company Profile

CBRE Global Workplace Solutions (GWS) delivers integrated facilities and workplace solutions that enhance employee experience and support business performance.

Job Title:

Workspace Ambassador
The Workspace Ambassador will embody and deliver an exceptional workplace experience with energy, passion and presence to all building users, creating a welcoming and professional environment across the client site.

Role Summary:

Reporting to the Senior Workspace Ambassador, this customer-facing role is responsible for owning designated floors and surrounding areas to ensure the best possible workplace experience. The successful candidate will work closely with colleagues, customers and suppliers, providing outstanding service while supporting facilities, workplace and technology initiatives.
A flexible approach, strong communication skills and the ability to use initiative are essential within this fast-paced environment.

Key Responsibilities

Have total ownership of designated floors and surrounding areas to ensure the best workplace experience
Collaborate with IT, maintenance, cleaning and other key departments to ensure timely reporting and closure of tickets and jobs
Coordinate works with internal teams to minimise disruption and maximise customer satisfaction
Develop and maintain excellent communication with key colleagues
Manage meeting rooms daily, ensuring cleanliness, readiness and fully functioning AV equipment
Provide support to meetings as requested to ensure smooth delivery
Manage stationery stock within print areas
Conduct daily preventative maintenance checks on photocopiers, meeting rooms, breakout areas, kitchenettes and focus spaces
Act as an ambassador for workplace technology applications, supporting and encouraging user adoption
Support the Facilities team in managing sub-contracted services, ensuring services are delivered to a high standard and in line with client requirements
Report health and safety hazards and raise tickets through Facilities and IT helpdesk systems
Undertake general manual handling duties where required
Maintain building communications, noticeboards, floor maps, fire warden and first aid information to ensure information remains current and accurate
Assist the Facilities team with minor move requests when required
Provide moves and changes liaison support, including portering and planning assistance
Provide cover and support to other floors when required
Become familiar with front-of-house duties and provide cover as needed
Complete ad hoc administrative duties
Support clear desk initiatives and workplace hygiene standards
Act as Fire Marshal and support safe building evacuation procedures
Complete all mandatory eLearning modules on time
Champion and advocate CBRE's core values

Experience Required:

Strong customer service and communication skills
Ability to manage customer expectations effectively
Innovative and proactive approach to problem solving
Ability to prioritise tasks and manage multiple responsibilities
Understanding of customer needs
Ability to multitask in a fast-paced environment
Knowledge of CBRE/GWS operations and workplace services
Audio Visual (AV) knowledge
Good PC skills
Strong team player with a flexible and adaptable approach

DISCLAIMER
This job description is intended to outline the general duties and responsibilities of the role. It is not an exhaustive list and may be amended to meet business requirements