Key Account Manager – Commercial Services
Middlewich, Cheshire | £30,000–£32,500 plus 2k Bonus | Hybrid Working
Are you the person who keeps clients happy, solves problems before they escalate and makes sure everything happens exactly when it should?
I’m recruiting a Key Account Manager for an established and successful commercial services business based in Middlewich. With more than 30 years’ experience and an impressive portfolio of clients.
This isn’t a hard-sales role. It’s all about building brilliant client relationships, coordinating service delivery and becoming the trusted link between customers, operational teams and suppliers.
What you’ll be doing
* Managing and developing relationships with a portfolio of key clients
* Ensuring services are delivered smoothly, accurately and on time
* Acting as the main link between customers and internal operational teams
* Responding to client queries and resolving issues with confidence
* Preparing quotations, obtaining supplier costs and raising purchase orders
* Managing contracts and updating the company’s bespoke SiteOps system
* Analysing data and producing meaningful internal and client reports
* Providing financial information to support the finance team
* Identifying opportunities to improve service levels and strengthen client relationships
* Supporting the company’s health and safety culture
* Taking on responsibilities such as key holder, fire warden or first aider when required
What we’re looking for
You could already be working as a Key Account Manager, Account Manager, Client Services Executive, Customer Success Manager or Service Delivery Coordinator.
You’ll ideally bring:
* Experience managing customers or delivering solutions based on client needs
* Excellent communication and relationship-building skills
* Strong organisation and the ability to juggle multiple priorities
* A practical, positive approach to problem-solving
* Confidence handling challenging conversations and negotiating solutions
* Good Microsoft Office skills, particularly Excel
* The motivation to work independently while being a great team player
Experience within facilities management, landscaping, property services, construction or another service-led environment would be useful, although it isn’t essential.
What’s on offer
* Salary of £30,000–£32,500 plus up to 2k bonus
* Hybrid working
* Holiday loyalty scheme, increasing annually from year two by up to five additional days
* Company pension
* Life insurance
* Sick pay
* Direct GP access
* Free eye tests and contribution towards glasses
* Employee discounts through Perks at Work
* Company events
* Free on-site parking
If you’re commercially minded, naturally organised and genuinely enjoy looking after clients, this could be a brilliant next move.
Office based to begin with once training is complete the role will offer hybrid working.
Interviews ASAP please apply with your most recent CV
Salary description
£30000.00 - £32500.00 per year