Remote Travel Support Specialist

Platinum Travel Recruitment are collaborating with a forward thinking travel company who are now seeking an experienced Travel Support Specialist who will be dedicated to providing proactive operational support to Travel Advisors, managing day-to-day requests to ensure efficient and seamless business operations, including handling emergency requests outside of standard working hours.
This travel company have a great reputation in the travel industry offering career growth within a supportive team
Travel Support Specialist Duties:
* Manage requests submitted to all Operations desks via Salesforce within SLA
* Provide support with requests related to issuing, reissuing and refunding complex tickets
* Assist Advisors in navigating systems including Atriis, Concur, Roomservice, Dolphin, and Apexx.
* Deliver ad hoc training sessions to enhance Advisors process knowledge and efficiency
* Assist with the processing and coordination of group bookings
* Create credentials for aggregators
* Support Advisors with NDC requests by guiding them through the GDS booking process across Sabre, Travelport and Amadeus
* Participate in monthly team meetings to review performance and updates.
* Provide feedback to the Line Manager to support team development and improvement.
Travel Support Specialist – Essential Requirements:
* Experience in business and/or leisure travel is imperative.
* Able to work Friday to Tuesday.
* Advanced proficiency in Sabre, Galileo, and Amadeus to a training standard, with strong fares and ticketing knowledge (published / net fares / NDC).
* Strong knowledge of British and European rail systems, including Evolvi, Voyages SNCF and Trainline.
* Solid understanding of group booking processes.
* Experience of using Atriis and Concur.
* Strong overall knowledge of travel products and services.
* Ability to perform effectively in a fast-paced, high-pressure environment while meeting company SLA.
* Exceptional communication & customer service skills.
* Strong command of the English language, both written and verbal.
* Good understanding of the leisure Tour Operator fares.
* Familiarity with Microsoft Teams, Salesforce and Excel is desirable but not essential.
Travel Support Specialist – Benefits:
* Supportive team
* Lucrative bonus
* Pension Scheme
* Remote working (UK only)
* Generous holiday leave entitlement
* Dental
* Life & health insurance
* Health insurance
* Plus many more benefits