Customer Service Clerk

Established Logistics company requires a confident Customer Services Clerk, to join their office-based team. Providing excellent customer service and performing administrative tasks, the role of Customer Services Clerk requires a People Person with excellent written and verbal communication skills, IT proficiency and willingness to learn. Experience within the transport industry would be beneficial (not essential – as full training will be provided).

The role of Customer Services Clerk is offered on a temporary to permanent basis with full time hours and immediate start available.

Duties of Customer Services Clerk:

* Manage customer queries (telephone/email)

* Provide information and assist customers with their concerns and queries

* Resolve customer complaints and provide suitable solutions

* Maintain customer records and documentations

* Communicate with other departments as needed to service customers

* Keep updated with company policies and products to provide accurate information

* Ensure customer satisfaction through attentive and professional service

* Perform administrative tasks such as scheduling or filing when needed

Skills/Experience required by Customer Services Clerk:

* Previous experience in a similar role within the transport industry (beneficial NOT essential)

* Excellent communication (verbal and written)

* IT proficient

* Organised, high attention to detail

* Flexible and willing to learn

* Able to cope well under pressure

* Own transport advantageous as poor public transport available to site

Location: Kidderminster, Worcestershire

Hours: Monday to Friday 9 am – 5 pm

Rate of Pay: £13.30 per hour

Contract: Temporary to Permanent

If you have the skills to fulfil the role of Customer Services Clerk, please APPLY TODAY