This is a varied and rewarding role where no two days are the same. You'll be the key point of contact for a portfolio of customers, coordinating service and remedial works, supporting engineers, preparing quotations, and building strong customer relationships.
If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in delivering exceptional customer service, we'd love to hear from you.
The Role
As a Service Coordinator, you'll play a vital role in ensuring customers receive an outstanding experience from initial enquiry through to the completion of service works.
Your responsibilities will include:
Managing your own portfolio of customers and acting as their main point of contact.
Building strong customer relationships through excellent service and proactive communication.
Scheduling service visits and remedial works, ensuring engineers have all the information they need to complete jobs efficiently.
Producing accurate quotations for service contracts, renewals, contract uplifts and additional works.
Identifying opportunities to promote additional products and services where appropriate.
Preparing RAMS and associated service documentation.
Ordering parts and raising purchase orders with suppliers.
Maintaining accurate customer records, service contracts and CRM information.
Producing daily and weekly reports to support the Service team.
Assisting with forecasting engineer workloads by monitoring service contracts and upcoming jobs.
Working closely with colleagues across multiple departments to ensure a seamless customer experience.
What We're Looking For
We're looking for someone who enjoys building relationships, has excellent organisational skills, and can confidently manage multiple priorities.
You'll ideally have:
Previous administration and account management experience within a fast-paced environment.
Excellent customer service and relationship-building skills.
Strong organisational and time management abilities.
The ability to prioritise a busy workload and meet deadlines.
Excellent written and verbal communication skills.
Good IT skills and experience using CRM systems (or the ability to learn new systems quickly).
Strong attention to detail and accuracy.
A positive, proactive approach and genuine passion for helping customers.
What You'll Receive
Competitive salary of £26,000 - £28,000 per annum
25 days annual leave plus bank holidays increasing with length of service
Private Pension
Free parking
Company social events
Salary description
£26000.00 - £28000.00 per year