Description
Key Responsibilities
* Provide technical guidance to external engineers.
* Interpret technical information and explain it clearly and confidently.
* Understand customer requirements and deliver advice with clarity and diplomacy.
* Deliver world‑class customer service while meeting KPI‑driven performance targets.
* Use strong problem‑solving skills to diagnose potential faults accurately.
* Work collaboratively within a team environment.
Requirements
* GCSE Grade 4 or above or an equivalent qualification in English
* Passion for customer service
* Good problem-solving aptitude
* Computer literate with previous experience using all Microsoft applications
* Excellent communication skills
* Experience supporting engineers or customers within a technical, engineering, heating, electrical or mechanical environment.
* Experience reading technical manuals, wiring diagrams or installation instructions.
* Previous telephone-based technical support experience.
Role: Technical Advisor
Location: Belper, Derbyshire
Salary: £28,500 per annum
We also have vacancies for administrators, drivers, accountants, FLT drivers, welders, warehouse, IT, sales, CNC machinists, electricians, buyers and marketing staff
Salary description
£28500.00 - £28500.00 per year