Junior IT Engineer

Our client, a growing IT services and support business, is looking for an Junior IT Engineer to become part of their expanding team. This is an ideal opportunity for someone looking to kick-start their career in technology, gain valuable hands-on experience, and develop their skills while working towards a recognised industry qualification.

KEY DUTIES –

* Deliver technical support to end users, providing assistance with day-to-day IT issues under the supervision of senior team members.

* Assist with the deployment, configuration, and ongoing maintenance of Windows 11 workstations and devices.

* Carry out basic networking activities, including troubleshooting connectivity issues, configuring IP settings, and supporting infrastructure installations.

* Help monitor wireless network performance and escalate more complex issues when required.

* Support the implementation of cybersecurity best practices, including software updates, antivirus management, and password security.

* Assist with software installations, updates, and fault resolution across a range of systems and applications.

* Support user account creation and management, including email setup and access permissions.

* Maintain accurate records of support requests, resolutions, and technical documentation within the service desk platform.

CANDIDATE REQUIREMENTS

* Strong verbal and written communication skills.

* A customer-focused approach and a genuine commitment to delivering excellent service.

* A keen interest in technology and IT systems.

* A positive attitude towards learning and professional development.

* The motivation to develop new technical skills and build a long-term career within the IT industry