IT Support Apprentice

Our client has been established for over 10 years, and has implemented and supported wide-ranging solutions, with a positive impact, to hundreds of businesses and individual. Their mission is to become a market leading managed service provider and a trusted IT partner in the West Midlands
They are looking for a technician who wants to gain exposure and experience with a growing IT support company. The chosen apprentice will receive on the job learning with support from an experienced IT team.
KEY DUTIES –
* Logging and updating tickets on the IT ticketing system
* Installing, configuring and Troubleshooting OS and Hardware
* Configuring new user accounts and making sure the end user is satisfied
* Repairing equipment and replacing parts
* Managing stocks of equipment, consumables and other supplies
* Administration duties in line with the daily checks
* Provide customer training where required
* Logging and updating tickets on the IT ticketing system
* Liaising with third parties to arrange appointments and external support
* Ensure IT policy and procedures are adhered to maintain the integrity of the MDU network
CANDIDATE REQUIREMENTS
* Independent skills
* Team work skills
* Organisational skills
* Good written and oral communication skills
* Self-Motivated
* Passionate about IT