Facilities Associate / Post-Room Operative

Company Profile

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries.

Job Title: Facilities Operative / Post-Room Operative

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Operative / Post Room Operative to join the team located in Bristol

The successful candidate will be responsible for providing the operational delivery of all Post Room services.

Key Tasks

Co-ordinate with FM Operations and Critical Service teams to deliver service level agreements
Support/Monitor 3rd party supplier activities when required and report any corrective works arising
Comply with HSE requirements as outlined within the SLA and as instructed by the company policy
Report all accidents, occupational illnesses and emergencies in relevant books/documentation
Ensure all contractors, under sphere of control, operate within appropriate SHE processes and client HSE standards
Carry out Post Room activities including receipt, sorting and distributing incoming and outgoing post to and from mail collection points, keeping post tray names up to date, ensuring areas are tidy and that uncollected post is distributed
Monitor and maintain stationery levels
Deliver goods received to correct destination/person
Assist with site waste and recycling arrangements
Cover reception services when required
Co-ordinate with Security and report any faults on access entry system where necessary
Take ownership and understand customer requirements and be able to demonstrate the ability to close out concerns and ensure customer is kept appraised at all times
Act as deputy in the absence of other team members
Develop and maintain excellent client relationships, ensuring that they receive the highest standards of service delivery in relation to their operational needs
Always developing relationship with the client and their teams to ensure full understanding of the clients needs
Ensuring business policies and processes are effectively communicated and implemented within the contract
Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both CBRE and sub-contractor's activities. Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.
Promoting and maintaining the core Values of CBRE
In addition to the tasks mentioned above, other activities and responsibilities may be individually defined
Person Specification

Strong PC skills, MS Office
Self-motivated and resourceful
Ability to work as part of a team, as well as independent
Good administrative skills
Well organised and good prioritisation and planning skills
Key focus for this role is to ensure that all FM services are delivered in a confident and efficient manner
Minimum of 2 years' experience in a similar role
Service orientated attitude combined with innovative thinking
Knowledge and awareness of the facilities management industry
Practical experience in working with supply partners to deliver a seamless, integrated service
Customer services experience and the ability to communicate at all levels