Duties:
* Delivery of service excellence through a communicative customer focused approach applied to the customer order process
* Process customer orders in a professional, timely and efficient manner
* Prepare customer qoutations
* Communicate effectively with customers, undertaking necessary follow up calls during the order process
* Provide accurate advice to customers and internal stakeholders in regard to product specification, pricing and delivery timelines
* Maximise opportunities to switch sell, upsell and cross sell company products
* Manage debit/credit note process to meet customer and company requirements
* Manage customer complaints and returns effectivly and efficiently
Requirements:
* 3 years customer service experience including customer call handling and processing customer orders
* Excellent customer service delivery
* Demonstrable compliance with internal process
* Computer literacy including MS Office and regular use of MS Teams
* Customer resolution experience
The hours of work are Monday to Thursday 08:00- 17:00 and Friday 08:00- 16:00.
Pay is £14.35 an hour. Please be aware the role will be a minimum 3 months - 6 months and potentially becoming permanent.
If interested, please call Tyheisha or Ollie on (phone number removed)
Salary description
£14.35 - £14.35 per hour