Service Administrator

Service Administrator
£28,000, Burgess Hill, Monday to Friday 8:30am - 5pm, Permanent, 20 days holiday + bank holidays, pension, training and development

The Role
Due to the recent win of a new, large contract, an exciting opportunity has arisen for a Service Administrator to join a specialist fire and security systems business based in Burgess Hill. Working as part of the Service team, the Service Administrator will play a key role in coordinating fire alarm engineers, managing service schedules and ensuring clients receive a high level of service at all times. This is a busy, desk-based role requiring strong organisation, clear communication and excellent attention to detail.

Booking and confirming planned preventative maintenance visits in line with contract frequencies
Scheduling reactive and emergency callouts, prioritising by urgency and service level agreements
Allocating jobs to engineers based on location, availability and system knowledge
Managing engineers' diaries, including rescheduling appointments due to cancellations, sickness or delays
Sending appointment confirmations and reminders to clients
Handling inbound calls and emails regarding bookings, ETAs and job updates
Keeping clients informed of delays or changes to scheduled visits
Raising job sheets and works orders on the service management system
Updating job statuses from booking through to completion
Filing completed paperwork and chasing outstanding documentation from engineers

Requirements
We would expect the successful Service Administrator to have experience in a customer-focused administrative role, ideally within a service, maintenance or facilities environment. Experience coordinating engineers or managing diaries would be highly desirable, although strong office administrators with excellent communication skills will also be considered. You will be comfortable working in a fast-paced environment, able to juggle multiple priorities while maintaining accuracy. A confident telephone manner and the ability to communicate professionally with both clients and engineers is essential. This role could suit someone who has worked as a Service Coordinator, Facilities Administrator or Scheduling Administrator.

Company Information
You will be joining a growing and forward-thinking business that designs, installs and maintains fire and security systems for a wide range of clients. The company has built a strong reputation for quality, reliability and customer service, and places real value on supporting and developing its employees within a collaborative, team-focused environment.

Package

£28,000 salary
Office-based role in Burgess Hill
Monday to Friday, 8:30am - 5pm
Company pension
Employee Owned Trust benefits
Training and development opportunities
On-site parking
20 days holiday plus bank holidays, increasing with length of service up to 25 days
Birthday offTravail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion