Location: Northampton (Must be able to commute to the office)
Working Pattern: * Monday to Thursday: 7:00 AM - 4:00 PM (In-office, 4 days)Friday: 7:00 AM - 2:00 PM (Work from home)
Salary: Up to £32,000 per annum (Depending on Experience)
Start Date: ASAP
About the Role
Due to our client's continued business expansion, we are looking for a dedicated Customer Experience Representative fluent in Italian to provide potential and existing customers with exceptional service. You will play a key role in identifying customer needs, responding to queries, and collaborating with internal departments to optimise customer service, build brand awareness, and drive our new digital strategy.
Key Responsibilities
Developing new sales opportunities using outbound emails, calls, and lead follow-ups.
Explaining and demonstrating the functions and features of products and services.
Managing the complete sales process from initial lead to final customer conversion.
Providing accurate quotes and pricing to customers.
Collaborating with marketing and sales teams to enhance customer service and brand awareness.
Aligning customer experience strategies with marketing initiatives and updating customers on new product features.
Identifying customer needs and taking proactive steps to maintain positive brand experiences.
Responding to customer queries in a timely and effective manner via phone, email, social media, and online chat.Requirements
Language: Fluent in Italian (written and spoken).
Location: Able to commute to the Northampton office regularly (4 days in-office, Fridays work-from-home).
At least 2 years of experience in a customer experience, customer support, or sales role.
Excellent customer service skills with superb verbal communication and active listening.
Proven experience working with telephones and handling high volumes of calls and daily emails.
Ability to work both independently and collaboratively as part of a team.
Excellent numeracy skills for accurate and speedy calculation of sales prices, discounts, and percentages.
Experience in gathering and interpreting customer experience information.What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Salary description
£30000.00 - £32000.00 per year