Business Systems Analyst

Business Systems Analyst

£37,450.80 per annum pro rata

Aylesbury, Buckinghamshire - Hybrid

Full Time, Fixed Term until 29-Oct-2027

We are looking for a proactive and technically confident Business Systems Analyst to support and enhance the core systems that underpin our housing and operational services.

About the role...

Working closely with the IT Business Systems Manager, you will help ensure our key platforms continue to operate effectively while contributing to ongoing improvements and future system transformation.

You will play an important role in maintaining and enhancing our existing housing and scheduling systems, including supporting version upgrades where required. You will review system data and performance to identify opportunities for improvement and support the implementation and transition of replacement systems, ensuring they meet business requirements and deliver tangible operational benefits.

This role requires a strong appreciation of organisational processes, governance requirements and stakeholder engagement. As a key liaison between technical teams, business users and third-party suppliers, you will need to quickly build effective working relationships and navigate established internal ways of working to ensure successful delivery of system improvements and change initiatives. Given the fixed-term nature of the role, the successful candidate will be expected to add value from the outset by working efficiently within existing frameworks, processes and decision-making structures.

The role involves acting as a key contact for system-related queries, supporting users, investigating issues through to resolution and working with suppliers where necessary. You will also contribute to system development by helping to design, test and implement enhancements, ensuring our systems continue to support efficient, customer-focused service delivery.

About You

You will have experience in a Business Systems Analyst, Systems Administrator or Applications Support role, with a strong understanding of how business systems support operational services. You will be confident managing system upgrades, enhancements and process improvements, with well-developed analytical skills and the ability to use data to identify issues, trends and opportunities.

You will be organised, adaptable and able to manage competing priorities in a complex environment. Strong communication and stakeholder management skills are essential, as you will work with colleagues across the organisation, suppliers and technical teams to deliver successful outcomes. You will be comfortable operating within established governance frameworks, following agreed processes and influencing stakeholders to achieve business objectives.

The successful candidate will demonstrate the ability to learn quickly, understand organisational priorities and build credibility with stakeholders at all levels. Experience within housing, property services or a similar customer-focused environment would be beneficial but is not essential.

About us

At Fairhive Homes, we’re driven by a simple yet powerful vision: “Homes for Living, Communities for Life” This isn’t just what we do; it’s what we strive for every day. As a non-profit housing association, we’re dedicated to providing affordable housing to over 20,000 individuals in our community. Our residents are truly at the heart of everything we do.

We are dedicated to supporting our residents and neighbourhoods. Whether we are maintaining our high-quality homes or building new ones, our mission is to foster thriving communities where everyone feels welcome and can proudly say, 'This is my home.'

We believe that a strong community starts with quality housing, and we’re here to make that vision a reality.

In this role, you’ll have the opportunity to develop your career in an empowering environment where your contributions are valued and recognised.

At Fairhive, we invest in your wellbeing. You can join our Health Cash plan which enables you to claim money back against a wide range of services and treatments.

We believe that flexibility fosters a more productive and enjoyable working environment. Therefore, depending on the role requirements, we offer flexible working conditions that help you balance your work and life!

You’ll be part of a mission-driven organisation that makes a tangible difference in the community, allowing you to feel fulfilled in your work every day.

Our commitment to you

We’re focused on creating a workplace that celebrates inclusivity and diversity. We want everyone to feel comfortable bringing their true selves to work, contributing their unique perspectives and talents. We recognise that our differences are what make us stronger and are committed to having our teams reflect the diverse communities we serve. Your unique experiences and insights are exactly what we’re looking for.

We are really proud of our initiatives to become an employer of choice, whether it’s coming along to one of our Menopause Café’s, becoming one of our Neurodiversity Champions or joining one of our inclusion lunches and learn sessions. Plus, our supportive team culture and active social committee mean you’ll always have a strong network of people around you!

Take a look at our LinkedIn profile to learn more about what our colleagues have been talking about or championing this year.

Ready to Apply?

We understand that not every candidate will tick every box on our list. If your experience looks a bit different from what we’re looking for, but you believe you can bring something valuable to the role, we still want to hear from you!

If you’re ready to take the next step in your career and work in an environment that values your contributions, please apply, we can’t wait to meet you!

The closing date for applications will be 27-Aug-2026 23:59 but we might close it early if we find the right person before this date