You'll be part of a dedicated Temporary Accommodation and Resettlement Team, providing high-quality advice, ensuring accommodation suitability, resolving tenancy issues, and working with partners to deliver effective move-on options into private rented, social housing, or intermediate rent.
The Role
·Place households into suitable temporary accommodation in line with policy, legal requirements, and the Homelessness Reduction Act.
·Conduct suitability assessments, tenancy audits, and property inspections to ensure compliance and safety.
·Support households to make informed choices, bid effectively for available housing, and access move-on options.
·Respond promptly to accommodation complaints, tenancy breaches, and enforcement issues, escalating where appropriate.
·Collaborate with Procurement, Legal, Social Services, and external accommodation providers to manage placements and resolve complex cases.
·Prepare documentation and reports for legal proceedings, reviews, and internal panels.
·Monitor high-cost emergency accommodation placements and identify suitable, cost-effective move-on opportunities.
·Liaise with support services to provide wraparound care and make appropriate referrals for residents with additional needs.
·Manage inboxes, telephone enquiries, and correspondence from residents, elected members, MPs, and external advocates.
·Support service improvement by contributing to housing policy development, case reviews, and performance reporting.
Key Requirements
·Proven experience in housing, homelessness prevention, or temporary accommodation services.
·Strong understanding of homelessness legislation, housing pathways, and tenancy management.
·Excellent communication and negotiation skills, with the ability to engage confidently with residents, landlords, and partners.
·Experience managing sensitive and complex cases with professionalism and empathy.
·Good IT skills and experience using housing management systems (e.g., Northgate, NEC, or similar).
·Ability to work in a fast-paced environment, managing competing priorities effectively.
·Strong problem-solving, decision-making, and organisational skills.
·A collaborative, resident-focused approach with a commitment to service excellence.
What You Need to Do Now
If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market.
For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us
Salary description
£27.36 - £27.36 per hour