We are currently looking for an experienced Senior Service Designer to support a major Public Sector ITSM transformation programme centred around BMC Helix.
Working alongside Senior ITSM Consultants and client stakeholders, you'll lead discovery activities, understand user needs and redesign key IT service management processes using Human-Centred Design principles.
You'll conduct user research, facilitate workshops and create service design artefacts including user personas, journey maps, service blueprints and future operating models. You'll also identify opportunities to improve services through AI, GenAI and automation, ensuring any changes genuinely enhance user experience and service adoption.
Initially you'll focus on Incident, Major Incident, Problem, Knowledge and Configuration Management before helping establish a repeatable design approach across additional service areas.
We're looking for experience in:
Human-Centred Design (HCD)
Service Design within large transformation programmes
User research and stakeholder engagement
Journey mapping (AS-IS / TO-BE)
Service blueprints and operating model design
Workshop facilitation
Design Thinking
AI, GenAI and automation opportunities
Miro and/or MuralDesirable experience includes BMC Helix, BMC Remedy, ITSM, ITIL and Public Sector environments.
In return:
£550 - £600pd (Inside IR35)
Initial 9 month contract
Hybrid work (Home and travel to UK Client sites as required)Please note, due to the nature of the work required, candidates will need to hold live SC Clearance or be eligible and willing to undertake SC Clearance as a minimum requirement.
This is an excellent opportunity to play a key role in shaping future digital services and influencing how AI is embedded into enterprise service management.
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website
Salary description
£550.00 - £600.00 per day