The role:
We need someone to own the phone and email booking desk for a minimum one month (reviewed thereafter). This is fast-paced, interrupt-driven work. You'll field 20+ calls a day, manage a growing email queue, and keep field engineers moving efficiently across the schedule.
What you'll be doing:
Taking service requests via phone and email, booking jobs directly into the system
Liaising with engineers in the field—answering their queries, reallocating jobs, solving access issues on the fly
Confirming appointments with customers, managing last-minute changes, and updating records in real time
Thinking on your feet when things go wrong (cancellations, delays, access problems)
Who you are:
Confident on the phone. You don't dread calls; you handle them quickly and professionally.
Organised under pressure. High-volume, switching between tasks doesn't faze you.
Detail-oriented. Bookings, job notes, and customer updates need to be accurate—field teams depend on it.
Independent. You'll get trained, but you'll work with minimal supervision.
Full UK driver's license required.
What you get:
Short-term contract (minimum 1 month, reviewed)
Upto £15/hour, dependent on experience
Immediate start
Chance to prove yourself in a high-visibility role
How to apply for our Service Desk Coordinator
We are reviewing CVs now early applications are highly encouraged. Click below to apply or contact our team directly.
Contact Arden Personnel (phone number removed) (Alcester) | (phone number removed) (Redditch)
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About Arden Personnel: Arden Personnel is a trusted recruitment agency covering Redditch, Bromsgrove, Studley, Henley-in-Arden, Evesham, Alcester, Bidford-on-Avon, Leamington Spa, Warwick, and Stratford-upon-Avon. We place candidates across Administration, Marketing, IT, HR, Finance, Customer Service, Purchasing, Engineering and more. We are an equal opportunities employer
Salary description
£13.00 - £15.00 per hour