Location: Milton Keynes (West Ashland)
About the Role
We are looking for a proactive and organised Transport Coordinator to support a busy transport operation. You’ll work closely with the Transport Shift Managers to coordinate deliveries, communicate with drivers, and ensure an efficient, high-quality service to customers.
Key Responsibilities
* Prepare and allocate driver paperwork and route information.
* Conduct driver pre-briefs and de-briefs, escalating any issues where required.
* Maintain regular communication with drivers throughout their routes, updating all relevant parties on any changes.
* Update daily transport KPIs and operational data.
* Handle telephone and email enquiries from drivers and customers professionally.
* Liaise with customers to provide delivery updates and resolve any service issues.
* Arrange assistance in the event of vehicle breakdowns, ensuring driver safety and minimal disruption.
* Support continuous improvement initiatives within the transport department.
* Ensure compliance with Health & Safety, transport legislation, working time regulations and company procedures.
* Maintain knowledge of tachograph legislation and Driver Hours regulations.
What We’re Looking For
* Previous experience in a transport, logistics or supply chain environment.
* Good working knowledge of Driver Hours, Tachograph and Working Time Directive legislation.
* Strong communication and organisational skills.
* Excellent customer service skills.
* Ability to prioritise workload and work well under pressure.
* A proactive approach with strong attention to detail
Salary description
£34045.00 - £38000.00 per year