Customer Care Co-ordinator

Customer Care Co-ordinator

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Are you ready for a new and exciting challenge? Do you strive to be the best and have a genuine desire to help people? Then why not join the Customer Care Team at the county’s leading housebuilder for customer satisfaction? We currently have an exciting opportunity to join Bloor Homes, one of the UK’s largest house builders in our North West Region based in Holmes Chapel, CW4 8AX.

Customer satisfaction underpins the success of our family-run business. Our Customer Care Co-ordinator is the central point of contact in the team that ensures everything meets our purchasers’ needs. As a Customer Care Coordinator, you will be the forefront of our award winning five-star customer service experience. Reporting to our Regional Head of Customer Care, you will be responsible for guiding our customers through their customer journey and ensuring effective communication, fault finding and defect resolution, clerical and administration support, all in order to maximise customer satisfaction.

Our exciting and fast paced environment requires you to work close within the customer care team as well as alongside other regional departments. You will be required to foster close working ties with our sub-contractor base and external agencies alike always ensuing a customer centric focus.

MAIN DUTIES

* Dealing with incoming calls, post and emails relating to Customer Care.

* Validating complaints and resolving problems quickly and efficiently, seeking direction where required.

* Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries.

* Checking and ensuring work has been carried out to the purchaser’s satisfaction.

* Updating and maintaining records using Sitestream.

* Bringing persistent faults to the attention of the Customer Care Manager or Head of Customer Care.

* Categorising works successfully, ensuring management of costs are minimised.

* Developing an understanding of the Social Housing Defect Reporting Process, and assisting with logging defects when required.

* Processing 5-7 Month Purchaser Reports in line with the Your New Home Guide.

* Attending meetings that may be necessary in the performance of your duties.

* Complying with and upholding company policies and procedures.

* Undertaking any additional tasks as may reasonably be required from time to time.

* Ensuring all Health and Safety aspects associated with Covid-19.

ESSENTIAL SKILLS / ATTRIBUTES

* Customer service experience within an office environment.

* Experience in the use of CRM software

* Educated to GCSE Standard (or equivalent) including English and Maths.

* Strong verbal and written communication skills.

* Ability to multi-task with good time management.

* Previous experience within a housebuilders is desirable, however not essential

COMPANY BENEFITS

* Scottish Widows Pension Scheme

* 25 days holiday entitlement (plus bank holidays)

* Group Staff Discount at Triumph Motorcycles ltd.

* Competitive discount on our homes (dependent upon the property and location)

As a company as ambitious and caring as you are, we’ll encourage you to grow and are committed to developing your career with us through fantastic opportunities for progression and great benefits.

So, if you're looking for a rewarding role, share our belief in excellence, take as much pride in your work as we do, and want a future not just a job, then get in touch today