Key Responsibilities:
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Generate new business through proactive outbound calls, emails and targeted account development.
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Manage and develop existing accounts to increase order frequency, average value and customer retention.
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Build trusted relationships with heating engineers, plumbing contractors, installers, merchants and other trade customers.
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Identify customer requirements and recommend suitable heating, plumbing, HVAC and boiler spare products.
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Prepare accurate quotations, negotiate commercially and convert opportunities into profitable orders.
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Follow up enquiries, dormant accounts and open quotations to maximise sales conversion.
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Meet or exceed agreed sales, gross margin and activity targets.
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Maintain accurate customer records, sales notes and pipeline information within the CRM system.
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Work closely with purchasing, warehouse and customer service teams to ensure reliable order fulfilment.
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Monitor market activity, competitor pricing and customer feedback to identify new revenue opportunities.
Experience & Skills Required
The successful candidate will demonstrate the following:
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Demonstrate proven internal sales, telesales or trade counter sales experience within the heating, plumbing, HVAC, boiler spares or merchant sector.
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Possess strong new business development and account management skills.
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Understand products and terminology used by heating engineers, plumbers, installers and trade customers.
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Build rapport quickly and communicate confidently by telephone, email and face to face.
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Convert enquiries into orders through effective questioning, product matching and commercial follow-up.
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Negotiate pricing while protecting margin and maintaining long-term customer relationships.
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Manage a busy pipeline, prioritise opportunities and follow through on commitments.
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Use CRM, quotation or order processing systems accurately and consistently.
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Work independently while contributing positively to a close-knit office-based sales team.
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Demonstrate a target-driven approach with the resilience and motivation to succeed in a competitive market.
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Show strong numeracy, attention to detail and commercial awareness.
What's on Offer
This is an opportunity to join a growing trade supplier in a sales position with genuine earning potential and clear career progression. The Senior Internal Sales Executive will receive a basic salary of £35,000–£42,000 depending on experience plus an uncapped bonus with expected total earnings of £50,000–£60,000. The office-based role offers ownership of new business and account development within an established sector where strong product knowledge and customer relationships are highly valued. You will join a supportive commercial team and have the opportunity to make a visible impact on continued growth.
Salary :- £35,000–£42,000 basic plus uncapped bonus with OTE of £50,000–£60,000.
Location :- Newcastle, Office-based.
Company:- A growing UK heating trade supplier serving installers, contractors and trade customers across the heating, plumbing and HVAC sectors.
Diversity & Inclusion
ENMASE Group operate an inclusive and diverse recruitment process, removing any barriers to the recruitment journey where possible, whilst also ensuring our clients do the same and we can provide any advice or education to them in relation to this. If there may be any support or adjustments required at any point throughout your recruitment journey with us, then please let us know and our trained consultants will assist and advise you accordingly
Salary description
£35000.00 - £60000.00 per year