Repairs Coordinator

Repairs Coordinator / Claims Handler
Salary: £27,000 – £30,000 + benefits (and weekly pay!)
Contract: Permanent | Full-time
Working Hours: Monday–Friday (8am–4pm, 9am–5pm or 10am–6pm)
Location: Office-based (Hebburn) or hybrid
Ideally based: Hebburn / Washington / South Shields / Bolden Colliery
Free parking on-site | accessible by public transport
Overview
An exciting opportunity to join a growing team helping coordinate residential property repairs. This role is ideal for someone with experience in claims, property repairs or has worked in a works/engineering coordination environment. You will oversee a caseload of projects from start to finish.
Key Responsibilities
·Manage incoming repair projects from first notification through to completion of works
·Coordinate repairs using a trusted trades / contractor network
·Act as the main point of contact for customers, clients, surveyors and insurance companies
·Monitor work-in-progress and ensure all SLAs and KPIs are met
·Arrange emergency repairs as required
·Obtain estimates, reports and supporting documentation
What We’re Looking For
* Experience in insurance claims, property repairs or similar environment (social housing repairs/maintenance, contractor, facilities etc.)
* Strong customer service and communication skills
* Ability to manage multiple tasks in a fast moving environment
* Highly organised with strong attention to detail
* Confident using Microsoft Office and internal systems/job management systems
What’s on offer
·Competitive salary up to £30,000 (weekly pay)
·Hybrid working (office-based with flexibility) hours; 8-4, 9-5 or 10-6
·20 days holiday plus bank holidays
·Ongoing training and career development opportunities
Apply now with your CV to join a growing, well-respected organisation within the insurance claims sector.
If you think you have the relevant experience for this Repairs Coordinator / Claims Handler role, please apply and provide a CV. By applying for the role, you will be sending us your personal data. Our Privacy Notice explains how we will use your personal data; this can be found on our website, or you can request a copy by email