Location: [Insert Location]
Job Type: Full-time, Permanent
Salary: Competitive, dependent on experience
About the Role
We are looking for a motivated and organised Office Junior to join our growing team. This is an excellent opportunity for someone looking to start or develop a career in administration within the roofing and construction industry.
You'll play an important role in supporting the day-to-day running of the office, ensuring customers receive excellent service while helping our surveyors and roofing teams stay organised.
This is a position with genuine career progression. Following a successful 12-month probationary period, there will be the opportunity for a salary review and the potential to progress onto a fully supported Business Degree Apprenticeship for the right candidate.
Key Responsibilities
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Answer and respond to roofing enquiries via telephone and email.
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Book surveyor appointments with customers.
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Manage and organise the company inbox.
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Complete daily labour sheets by contacting roofing teams to confirm:
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Hours worked
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Start and finish times
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Days worked
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Job information
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Carry out courtesy calls to customers following quotations to answer questions and follow up on outstanding quotes.
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Update customer records and job information within the CRM system.
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Assist with general office administration and filing.
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Liaise with surveyors, roofers and customers to ensure smooth communication.
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Support the wider team with ad hoc administrative duties.
Skills & Experience
Essential
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Excellent communication and telephone manner.
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Strong organisational skills and attention to detail.
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Good IT skills, including Microsoft Office.
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Friendly, professional and confident dealing with customers.
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Ability to prioritise workload and work independently.
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Willingness to learn and develop.
Desirable
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Experience using Pipedrive CRM is preferred but not essential, as full training will be provided.
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Previous administration or customer service experience is advantageous.
What We Offer
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Competitive salary.
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Full training and ongoing support.
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Clear career progression opportunities.
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Salary review after 12 months, based on performance.
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Opportunity to enrol on a Business Degree Apprenticeship after 12 months for the right candidate.
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Friendly, supportive working environment.
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Long-term career prospects within a growing business.
If you're enthusiastic, organised and looking for a role where you can build a long-term career, we'd love to hear from you
Salary description
£26500.00 - £26500.00 per year