Location: Bloomsbury, London
40 hours (5 of 7 days weekly rota)
About Us:
Imperial London Hotels is a family run company with a 187-year legacy, dedicated to putting authentic London experiences within everyone’s reach.
This summer, we open the doors to our fully re-imagined hotel, The Imperial – a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London.
About the Role:
We’re searching for a confident, tech-savvy and customer-focused Switchboard Coordinator. You’ll be the voice of the hotel—connecting calls, assisting guests and ensuring our communication channels run effortlessly around the clock.
What You’ll Be Doing:
Operate the NEC Business ConneCT system, IP phones and PA systems with speed and accuracy.
Handle calls professionally, providing clear information or directing callers to the right departments.
Monitor system performance, report faults and follow procedures for emergency and priority calls.
Manage wake-up calls, guest messages and call logging across systems including Opera and Telecom Eye.
Ensure detailed record-keeping, smooth handovers and consistent communication standards.
Provide out-of-hours support for staff and guests, maintaining a 24-hour service.
Who You Are:
Excellent telephone manner with proven customer service experience.
Strong written and spoken English, confident with MS Office and multitasking.
Calm, organised and able to prioritise under pressure.
Bonus: experience with switchboard systems or hospitality environments.
What’s In It for You:
28 days holiday, rising to 33 with length of service (including bank holidays)
Access to ILH Training Academy programmes, apprenticeships and supported study
Holiday Purchase Scheme
Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
Interest‑free Season Ticket Loan
Workplace Pension
Team Member flat rate and 50% friends and family hotel discount
50% discount across ILH F&B outlets
Discounted drinks at Blooms Café
Employee‑funded Health Cash Plan
Local Bloomsbury discounts
Early Pay access
Shopping discounts with selected retailers
Salary sacrifice schemes including nursery care, cycle to work, and technology
Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme
Ready to be the Voice of the Hotel?
If you excel at communication and love being at the heart of operations, we’d love to hear from you
Salary description
£29372.00 - £29372.00 per year