Senior Billing Officer

£23.11 to £28.38 per hour

Monday - Friday (Full Time)

Temporary - 12 months

Hybrid Working - in central London

Tate are working with a university based in London in their search for a Senior Billing Officer to join a brand-new team.

You will support the delivery of a consistent, compliant and user-focused revenue service for departmentally led income-generating activity. You will be accountable for coordinating day-to-day case progression from triage through to billing, supervising and supporting Accounts Receivable Officers, monitoring workload and service standards, and ensuring revenue activity is progressed accurately, consistently and in line with agreed controls.

Key responsibilities:

Case Management and Operational Oversight

Coordinate day-to-day revenue case progression from triage through to billing, ensuring activity is progressed accurately, consistently and in line with agreed service standards.
Line manage and supervise Accounts Receivable Officers, providing day-to-day direction, guidance and support to ensure work is delivered accurately, consistently and on time.
Monitor team workload, case status and service performance, supporting the Accounts Receivable Manager with prioritisation, resource planning and issue resolution.
Act as the first point of escalation for Accounts Receivable Officers, providing guidance on procedures, resolving routine issues and escalating complex matters where required.
Maintain oversight of documentation, records and audit trails, ensuring revenue activity is appropriately logged and audit ready. Review and Billing Operations

Initiate, coordinate and monitor due diligence checks for new customers and activities, working with Compliance and Assurance colleagues to ensure requirements are identified, progressed and appropriately escalated.
Review pro-formas, costings, quotes and supporting documentation prepared by Accounts Receivable Officers, ensuring information is complete, accurate and ready for approval.
Review and approve sales invoices, confirming that values, coding, customer details, authorisations and supporting documentation align with approved revenue documentation.
Work with Credit Control to support accurate customer setup, resolve issues promptly and enable timely billing and income recognition. Stakeholder Coordination, Training and User Support

Provide guidance and support to academics, departments, faculty users and customers, helping them understand and follow agreed revenue processes, templates and documentation requirements.
Support the delivery of training, guidance and knowledge-sharing for faculty and departmental users in relevant roles, helping to embed consistent and compliant ways of working. Compliance, Quality and Continuous Improvement

Undertake quality checks on revenue cases, documentation and billing activity, identifying errors, escalating risks and recommending corrective action.
Develop, maintain and support the implementation of operational SOPs, checklists, templates and guidance, ensuring they are practical, accurate and consistently applied by the team. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application