Support Officer

Location: Bramlings House, Newbury, RG14 2FP
Hours: Full-time, 35 hours per week, Monday to Friday
Working Pattern: Site-based, 5 days per week
Join A2Dominion as a Support Officer and play a key role in delivering person-centred support to individuals in supported housing, helping people with a range of needs to maintain stable tenancies, build independence and make a genuine difference to their day-to-day lives.
An enhanced DBS is required for this role.
Key Responsibilities
* Assess referrals and engage with prospective clients using a person-centred approach. Key to this role will be liaising with health professionals, other agencies and colleagues as appropriate
* Ensure that prospective and current clients are fully aware of the support available, their financial obligations, rights and responsibilities under their tenancy/occupation arrangements and all related procedures
* Agree and review client Independent Living Plans and Risk Assessments on a regular basis, deliver contracted hours of support to achieve the required outcomes
* Flexibly deliver the support identified in an Independent Living Plan through regular person-centred contact, taking follow up action and coordinating wraparound support if required from other agencies (e.g. Adult Social Care, Criminal Justice, Health services) and internal departments
* Forge and maintain links with partner agencies and other key stakeholders as appropriate to ensure that good communication and co-operation is maintained
* Report any concerns relating to safeguarding of vulnerable people using the correct procedures, attending case conferences and other meetings as required
* Ensure that all relevant documentation and records are completed and submitted in an accurate and timely manner
* Actively contribute to the collection of data to be used in statutory returns
* Handle complaints and representations in accordance with A2Dominion’s policy and undertake any necessary investigations
* Work outside of standard office hours, as required, to deliver services, following lone working procedures
More About You
* Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
* A working knowledge and understanding of how to support people in achieving and maintaining independence
* Housing or Support related qualification is desirable but not essential
* Experience of providing support to diverse client groups, including individuals with mental health needs and/or substance misuse
* Knowledge of housing or welfare benefits systems and awareness of safeguarding principles would be desirable
* Strong organisational and IT skills, including ability to manage workload, meet targets, and use management information systems
* Ability to network and build strong relationships with partner agencies, community and key stakeholders
* Ability to communicate effectively at different levels and deal confidently with distressed, aggressive or challenging behaviour
* Driving Licence and access to own transport
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
* 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
* Up to 8% contributory pension
* All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
Inclusion at A2Dominion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process, just contact our Resourcing Team.
We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply or get in touch with us to talk it through.
At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
This vacancy is being managed by Kate Jacobs