What you'll do as Customer Success Manager:
* Lead onboarding for new customers, remote and on-site.
* Run regular check-ins to spot risks early and boost adoption.
* Be the customer's voice inside the business.
* Turn feedback into clear, actionable change requests.
* Spot at-risk accounts and turn them around before renewal.
What you'll bring as Customer Success Manager:
* Experience in customer success, account management, or a similar customer-facing role (SaaS a big plus).
* Brilliant communication skills, you build trust fast, with anyone from end users to execs.
* Genuine empathy and a knack for solving problems.
* Sharp organisational skills, self reliant.
* Comfortable learning new software.
* A full UK driving licence and able to travel nationwide.
What's in it for you:
* Competitive salary, £30,000 - 35,000
* Staff pension
* Free parking
* 33 days holiday (including Bank Holidays)
If this sounds like the Customer Success Manager role for you, click apply now.
You must be able to commute daily to Liverpool and have the full right to work, status.
Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to
Salary description
£30000.00 - £35000.00 per year