Senior IT Support Analyst

Senior IT Support Analyst

Bristol

£35,000 - £37,500 per annum

VIQU have partnered with a growing building services organisation in Bristol who are hiring

This role would report directly to the Head of IT, and will involve supporting a Microsoft-first environment with a strong focus on cloud, ITIL-led service delivery, ERP transformation, automation and cyber security.

The ideal candidate will have hands on experience proving 2nd – 3rd line support in a Microsoft environment, and capable of leading service management and project delivery.

Experience required for the Senior IT Support Analyst

Previous experience in a senior IT support position, managing 2nd to 3rd line tickets independently.
Hands on experience with Microsoft 365 administration, Intune, and Windows 11.
Exposure to Azure cloud, and virtual infrastructure (Hyper-V/ VMware).
Experience with security tools like Microsoft Defender.
Understanding of networking fundamentals.
Interest in automation and AI.
Strong communication and stakeholder management skills.
Experience with Dynamics 365 would be advantageous.
Job Duties of the Senior IT Support Analyst

Administer and optimise Microsoft 365 environment including Exchange Online, SharePoint, Teams as well as Azure cloud services.
Provide IT support to 300+ end users.
Implement and maintain Intune, AD and Entra ID solutions.
Assist with ongoing IT projects (e.g. Dynamics 365 implementation).
Conduct security assessments using Defender and  maintain disaster recovery systems.

Apply now to speak with VIQU IT in confidence. Or reach out to Jack McManus via the (url removed)

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