Salary: £28k
Monday to Friday, rotating shifts between 8:00am-4:00pm and 9:00am-5:00pm
Three Saturdays each September (with the occasional Sunday if required) to support the annual student intake.
Are you an experienced office or accommodation professional who loves delivering exceptional customer service and leading a small, supportive team?
I'm recruiting on behalf of a fantastic organisation that genuinely values its people. This is a varied and rewarding role where no two days are the same, offering the opportunity to play a key part in creating a positive experience for students from the moment they secure accommodation through to the end of their stay.
If you're highly organised, enjoy problem solving, and thrive in a busy customer focused environment, I'd love to hear from you!!!
The Role
As Deputy Student Accommodation Office Manager, you'll support the day to day management of the accommodation office, ensuring an outstanding service is delivered to students and residents throughout the accommodation cycle.
You'll oversee accommodation allocations, help maximise occupancy, coordinate student arrivals, manage communications, and ensure processes run smoothly while supporting and motivating the team.
Key Responsibilities
* Support the day to day management of the Student Accommodation Office.
* Deliver a professional, friendly and efficient customer experience.
* Coordinate accommodation allocations and maintain high occupancy levels.
* Monitor tenancy compliance and assist with rent arrears procedures.
* Maintain accurate accommodation records, reports and performance data.
* Update accommodation systems, room information and rental charges.
* Manage student arrivals, registrations and welcome events.
* Coordinate property viewings and support recruitment/open day events.
* Liaise with internal departments to ensure a smooth student journey.
* Maintain website content and student communications.
* Identify opportunities to improve processes and service delivery.
* Ensure policies, procedures and legal requirements are followed.
About You
I'm looking for someone who has:
* Previous experience in an office management, accommodation, property, or customer service environment looking for a step up.
* Excellent organisational and administrative skills.
* Strong communication skills with the confidence to deal with a wide range of people.
* The ability to prioritise a busy workload and work using their own initiative.
* Experience using databases or booking systems.
* A positive, proactive, and solution focused approach.
* Previous supervisory or team leadership experience would be advantageous, but not essential.
* Used to a very fast paced environment, able to keep calm under pressure, and take full responsibility when the manager is on leave
Perks:
Free meals
Uniform provided
20 days holiday plus bank holidays
Free Parking
Pension Scheme
Employee retail discount scheme
In return, you'll work with a friendly, supportive manager, an employer that genuinely looks after its staff, and a varied role with real responsibility and autonomy.
If you're looking for a role where you'll be part of a genuinely supportive team and work for an organisation that values its employees, we'd love to hear from you. Apply today to find out more
Salary description
£28000.00 - £28000.00 per year