Liverpool Area | Hybrid | UK Travel | Circa £60,000 + Car Allowance + Mileage
ABOUT THE BUSINESS
Our client is a rapidly growing technology business that partners with manufacturers across the UK to improve operational performance through innovative digital solutions.
This isn't a traditional IT project management role. Instead, it's an opportunity for someone with a manufacturing background to lead customer implementations and help operational teams successfully adopt new technology.
THE ROLE
* You'll take ownership of customer implementation projects from contract handover through to successful go-live and operational adoption.
* Working closely with internal technical specialists, you'll become the primary point of contact throughout the delivery journey, ensuring projects remain on track while building trusted relationships with customers.
* This role is focused on delivering operational change, not just technical deployment. Success is measured by the quality of delivery, customer confidence, and how effectively solutions become embedded into day-to-day operations.
WHAT YOU'LL BE DOING
* Managing end-to-end customer implementation projects from kick-off through to successful go-live
* Running structured onboarding and discovery sessions to understand customer requirements, operational processes and project objectives
* Managing project plans, timelines, milestones, risks and customer communications throughout delivery
* Acting as the primary point of contact for customers, building strong working relationships and managing expectations throughout the implementation journey
* Working closely with internal technical and field-based teams to coordinate successful deployments
* Leading regular project governance meetings, providing progress updates and proactively resolving issues before they impact delivery
* Supporting customers with training and change management to ensure solutions are successfully adopted within their operation
* Using your manufacturing knowledge to understand production challenges and tailor implementations around operational requirements
* Ensuring projects are fully validated before sign-off and smoothly transitioned into Business as Usual
* Identifying opportunities to improve implementation processes and enhance the overall customer experience
WHAT THEY'RE LOOKING FOR
This role would suit someone who has delivered projects, operational improvements or process change within a manufacturing environment.
* Experience delivering structured projects within live manufacturing environments
* Strong stakeholder management skills with the confidence to communicate at all levels, from shop floor to senior leadership
* Excellent organisational skills with the ability to manage multiple projects simultaneously
* A practical, customer-focused approach to problem solving and project delivery
* The ability to translate technical concepts into operational language that resonates with manufacturing teams
* Confidence to challenge assumptions, manage project scope and maintain delivery standards
* Willingness to travel regularly to customer sites across the UK
Desirable:
* Experience within Food & Beverage or FMCG manufacturing
* PRINCE2, PMP or equivalent Project Management qualification
This is an opportunity to take your manufacturing experience beyond a single site and work with a variety of manufacturers across the UK.
You'll play a key role in delivering projects that improve operational performance, working closely with customers to ensure new solutions are successfully implemented, adopted and deliver lasting value.
If you enjoy leading projects, building relationships and driving operational change within manufacturing, we'd love to hear from you
Salary description
£60000.00 - £65000.00 per year