Role Overview
We are seeking an organised and customer-focused Sales Administrator to support our sales team and ensure the smooth processing of customer enquiries and orders. The successful candidate will act as a key point of contact for customers, handling enquiries, processing sales orders, and providing administrative support to help deliver an excellent customer experience.
Key Responsibilities
* Support the sales team with day-to-day administrative activities.
* Respond to sales enquiries received through the company website, email, telephone, and other sales channels.
* Contact customers to discuss product availability, pricing, quotations, and order updates.
* Process customer orders accurately and efficiently within internal systems.
* Prepare and issue quotations, sales confirmations, and related documentation.
* Maintain accurate customer records
* Follow up on quotations and sales opportunities
* Handle customer queries, resolve issues professionally, and provide excellent customer service.
Requirements
* Previous experience in a Sales Administrator, Order Processor, or similar administrative role.
* Experience processing sales orders and managing customer enquiries.
* Strong customer service and communication skills, both verbal and written.
* Confident speaking with customers via telephone and email.
* Excellent attention to detail and accuracy.
* Competent in Microsoft Office.
* Ability to work effectively as part of a team and independently when required.
20 hour per week
£13.51 ph
Salary description
£13.51 - £13.51 per hour