Location: Hounslow Park (On-site)
Salary: £65,000 + £10,000 Bonus
Employment Type: Permanent
Security Clearance: Must hold current MOD DV Clearance
Nationality Requirement: Sole UK Nationals only
Overview
We are seeking an experienced Duty Manager / SOC Analyst to join a high-profile operational environment, supporting critical services within a secure, live operations centre.
This is a unique hybrid position that combines operational leadership with technical awareness. You'll take ownership of the live operational picture, coordinating incident response across cyber, network, infrastructure and physical security teams while ensuring informed, timely decision-making.
This role is ideal for someone who thrives in a fast-paced control room environment and can confidently lead operational response without needing to be a deep technical specialist.
Key Responsibilities
Maintain a single operational view across cyber, network, service and physical security domains.
Monitor live operational environments and assess alerts and incidents in real time.
Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification.
Control incident prioritisation and escalation in line with operational procedures.
Coordinate activities across SOC, NOC, Infrastructure and Security teams.
Support and lead Major Incident Management activities where required.
Maintain accurate operational logs, dashboards and reporting.
Deliver effective shift handovers and maintain continuous situational awareness.
About the Role
This position is intentionally balanced between operational leadership and technical understanding:
60% Operational Leadership & Coordination
40% Technical Awareness & Incident TriageYou'll be expected to understand operational and technical information, ask the right questions, coordinate the right teams and maintain control during high-pressure situations.
Essential Skills & Experience
Experience within a SOC, NOC, Major Incident Management or 24/7 Operations Centre.
Good understanding of SOC and NOC workflows, including alert triage and escalation processes.
Ability to interpret monitoring alerts, operational dashboards and logs at a high level.
Strong understanding of incident severity, business impact and prioritisation.
Proven experience coordinating multiple technical teams during live incidents.
Excellent communication, decision-making and stakeholder management skills.
Ability to remain calm and organised in time-critical operational environments.
Ideal Background
We would particularly welcome applications from candidates with experience as:
Major Incident Manager with technical exposure.
Senior SOC Analyst or NOC Analyst with leadership responsibilities.
Service Operations Lead within a 24/7 operations or command centre.
Operational Duty Manager supporting secure or critical environments.
What's on Offer
£65,000 basic salary.
£10,000 annual bonus.
Permanent position.
Opportunity to work within a highly secure, mission-critical environment.
Challenging and rewarding operational leadership role with significant responsibility.
Eligibility Requirements
Due to the nature of this position, applicants must:
Hold current MOD Developed Vetting (DV) Clearance.
Be a sole UK national.
Be able to work full-time on-site in Hounslow Park
Salary description
£60000.00 - £65000.00 per year