IT Analyst

Your new company
This is a well-established further education provider serving a large and diverse community across South Cumbria. Delivering education and training to learners of all ages, the organisation offers a broad portfolio of academic, technical and vocational programmes, alongside apprenticeships, higher education and professional development opportunities. With modern campuses, industry-standard facilities and strong links to regional employers, it plays a vital role in developing the skills and talent needed to support the local economy. Focused on innovation, student success and continuous improvement, the organisation invests heavily in technology and digital services to enhance teaching, learning and operational effectiveness. Supporting thousands of learners and staff across multiple sites, it provides a collaborative and forward-thinking environment where technology is at the heart of delivering an outstanding educational experience. This is an excellent opportunity to join a respected institution that values professional development, embraces change and is committed to making a positive impact across its communities.
Your new role
As an IT Analyst, you will play a key role in delivering high-quality technical support and maintaining reliable IT services across a multi-site educational environment, joining an established team of IT professionals. Working closely with colleagues across the wider IT team across the 2 sites, you will provide first and second-line support to staff, students and apprentices, troubleshooting incidents through to resolution, fulfilling service requests, and carrying out routine system changes. You will be responsible for managing and updating tickets within the IT service management system, ensuring issues are prioritised appropriately and escalated when necessary. Alongside day-to-day support, you will help maintain and enhance the organisation's technology infrastructure through proactive maintenance, asset management, equipment deployment and IT security best practice. You will contribute to IT projects and continuous improvement initiatives, identify trends and recurring issues, maintain technical documentation, and support the development of junior team members through mentoring and coaching. This is an excellent opportunity for a customer-focused IT professional who enjoys working collaboratively, solving technical challenges and helping deliver an outstanding IT service.
What you'll need to succeed
To be successful in securing this role, you will have first and ideally, second line IT support experience, with a passion for delivering a high level of IT support in an educational setting. Excellent communication and relationship building skills are required, as well as, ideally, an IT qualification. Experience working on a service desk and as an IT analyst would be advantageous.
What you'll get in return
In return, you will be paid a competitive salary of £28,700 for this exciting role, joining a supportive and welcoming team where you will receive further training & development. You will also receive an excellent benefits package which includes a local government pension scheme, attractive holiday entitlement and various additional lifestyle benefits.
What you need to do now

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