* Support the Contract Managers in implementing new processes and service delivery through the Helpdesk team
* Organise internal phone system amongst the team.
* Allocate Engineers appointments for your assigned sites.
* Monitoring of shared Helpdesk Mailbox and ensure team are reacting to emails quickly and efficiently.
* Joint first response to answer all incoming calls within 4 rings.
* To try and resolve queries before passing on to others.
* If a call needs to be forwarded, ensure correct names and line of business is established prior to passing on the call.
* Joint response to answer all deliveries.
* Check against purchase order and mark up parcel with job number and site and update IBMS and relevant paperwork.
* Respond to all clients call outs and emails to comply with 4-hour response time needs.
* Process all correspondence/certificates to Clients etc.
* Scan all relevant documentation and assign to correct section in IBMS.
* Process all quotes and send to Client as required after Managers approval.
* Raise purchase orders for materials/services required from accepted quote and attach Supplier’s copy of quote to pink copy of purchase order.
* Update Sub-Contractor Contract Form.
* Set up New PPM Contracts/Manuals.
* Contract Renewals up to Managers Approval.
* File all paperwork once processed.
* Organise engineers’ daily schedule/diary.
* Process all weekly engineers Service Sheets and update IBMS.
* Following up Clients for outstanding quotes and logging when completed.
* Process a weekly report from IBMS on engineers completed jobs and prepare up to invoicing stage.
* Obtain order numbers from Clients and prepare paperwork and pass to Finance ready for invoicing
Salary description
£30000.00 - £32000.00 per year