Office Manager

Office Manager

Location: Bishops Stortford, Hertfordshire
Salary: £40,000
Job Type: Permanent, Full-Time, Office Based

Office Manager – About the Client

Our client is a well-established, family-run manufacturing business with an excellent reputation for quality, reliability and outstanding customer service. With a collaborative and supportive culture, they pride themselves on building long-term relationships with both customers and employees.

They are looking for an experienced Office Manager to lead their busy administration function. This is a varied, hands-on leadership role where you'll play a key part in ensuring the smooth day-to-day running of the business.

Office Manager – Details

Monday to Friday, 8:30am-5:00pm (office based)
EV Car & opportunity for salary progression following 6 month review
25 days holiday + Bank Holidays
Additional day off for your birthday
Perkbox benefits
Annual appraisal including salary and role review
Supportive, family-run business with a collaborative working environment
Opportunity to influence processes and drive continuous improvements
Office Manager – Responsibilities

Lead, support and develop a team of six administrators, providing day-to-day supervision and coaching
Allocate workloads, monitor priorities and ensure the smooth running of office operations
Oversee the sales order processing function from receipt through to dispatch
Act as the main point of escalation for customer service and administrative queries
Work closely with warehouse, production, logistics and accounts teams to ensure orders progress efficiently
Support the team with hands-on administration, including order processing and documentation where required
Monitor outstanding orders, customer requests and delivery schedules
Maintain accurate administrative systems, reports and customer records
Identify opportunities to improve processes and implement operational efficiencies
Ensure high standards of customer service and effective communication across the business
Office Manager – What We're Looking For

Driving license essential due to location
Previous Office Manager or Administration Manager experience
Experience managing and developing office-based teams
Strong background in sales order processing and customer service
Confident handling customer escalations and resolving complex queries
Excellent organisational skills with the ability to prioritise workloads in a fast-paced environment
Strong communication skills with the confidence to work across multiple departments
Proficient in Microsoft Office, particularly Excel, Word and Outlook
Experience using Sage and Google Workspace would be advantageous
Experience within manufacturing, logistics or distribution would be beneficial, although candidates from other fast-paced operational environments will also be considered
A hands-on leadership style with the ability to adapt your approach to different personalities
If you're an experienced Office Manager looking for a varied leadership role where you can make a genuine impact, we'd love to hear from you. Apply today with your most recent CV.

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