IT Support Engineer

IT Support Engineer
CPC is an independent project and cost management consultancy, providing the best technical expertise in delivering infrastructure, property and transformational change projects that are improving people’s lives both at work and at home.
Role: IT Support Engineer
Office: London
Role type: Permanent, fulltime. Hybrid – 4 days in office.
As CPC continues our growth journey, we are looking to expand our in-house IT Team, The role will primarily be based from our head office in London (EC2V), with occasional travel to other offices across the UK as and when needed. You will get the opportunity to work closely with our Head of IT who will provide support & guidance to you. You will get exposure to working with various applications including Microsoft 365 SharePoint, system architecture and design, development, customization and testing. This role will strengthen your IT skills.
Key Responsibilities
Technical Support
* Provide 1st and 2nd line technical support to end users.
* Diagnose and resolve hardware, software, network, and system issues.
* Manage and respond to support tickets within agreed service levels.
* Escalate complex technical issues where appropriate.
Infrastructure & Systems
* Support Microsoft 365, Active Directory, Azure, and Windows environments.
* Install, configure, and maintain desktops, laptops, mobile devices, and peripherals.
* Assist with server, network, and cloud-based infrastructure maintenance.
* Monitor system performance and identify opportunities for improvement.
Security & Compliance
* Support cyber security initiatives and best practices.
* Manage user accounts, permissions, and access controls.
* Assist with software patching, updates, and endpoint protection.
* Ensure compliance with company IT policies and data security requirements.
Project Support
* Assist with IT projects, upgrades, migrations, and new technology deployments.
* Support onboarding and offboarding processes for employees.
* Create and maintain technical documentation and user guides.
* Contribute to continuous improvement of IT services and processes.
Skills & Experience
Essential
* Experience in an IT Support Engineer, Service Desk Analyst, or similar role.
* Strong knowledge of Microsoft Windows operating systems.
* Experience supporting Microsoft 365 applications.
* Understanding of Active Directory and Azure Active Directory.
* Experience with ticketing systems and IT service management processes.
* Excellent troubleshooting and problem-solving skills.
* Strong customer service and communication skills.
Desirable
* Experience with Microsoft Azure and Intune.
* Knowledge of cyber security principles.
* Experience supporting cloud-based environments.
* ITIL Foundation certification.
* Coding in SharePoint and Power Apps
* Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPNs.
CPC - Big enough to deliver but small enough to care
In addition to a competitive salary, CPC Project Services provides comprehensive benefits including private pension, private healthcare, holidays, assistance with private professional membership subscriptions, training and development, personal performance based bonus and annual salary review.
We encourage you to apply even if your experience is not a 100% match for this position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. We want to help you grow and in return, you help us grow into a stronger, more inclusive organisation.
We recognise and value the diversity of our people and are committed to developing working practices which will allow every person to contribute to our business and achieve their career aspirations.
2023 Construction Consultant/Surveyor of the Year (100 staff or over)*
*Building Awards, 2023
APM SME of the Year 2023
Polite notice to recruitment agencies. We are not requiring any assistance at the moment. Please note, we do not accept speculative CV's and they will not be counted as a valid 'introduction