Closing Date: 7th August2026
We're looking for a Customer Service Coordinator to join our Norwich team and play a key role in delivering an outstanding aftercare experience to homeowners.
Acting as the first point of contact for customers following the completion of their new home, you'll manage enquiries, defects and complaints from initial contact through to resolution. Working closely with customers, subcontractors, suppliers and internal teams, you'll ensure repairs are coordinated efficiently, appointments are arranged promptly, and issues are resolved within agreed service standards.
This is a varied and fast-paced role that combines customer service, administration and coordination. You'll be responsible for maintaining accurate records on our CRM system, managing customer communications, coordinating operative diaries and helping ensure exceptional levels of customer satisfaction.
About you
You'll have previous experience in a customer-focused role within housing, house building, repairs, maintenance or a similar environment. Confident communicating with a wide range of stakeholders, you'll be organised, proactive and able to manage multiple priorities while maintaining excellent attention to detail.
You'll be comfortable using Microsoft Office and CRM systems, with experience of Microsoft Dynamics being advantageous. Most importantly, you'll have a genuine passion for customer service and a commitment to resolving issues quickly and professionally.
Benefits
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Holidays - 26 days + ability to purchase additional holiday
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Annual bonus linked to company performance
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Private medical insurance
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Life Assurance
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Pension
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Digital GP and Employee assistance programme (EAP)
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Sharesave scheme
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Access to our discount portal, LifeStyleHub
As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.
We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.
The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.
Please refer to the Job Description upon completing your application
Salary description
£27000.00 - £30500.00 per year