£27,000 - £31,000
Brook Street are currently recruiting on behalf of our automotive client for a Service Advisor to join their busy and customer-focused team in Bristol.
This is a fantastic opportunity for someone with strong customer service experience who enjoys working in a fast-paced environment and takes pride in delivering an exceptional customer experience.
About the Role
As a Service Advisor, you will be the first point of contact for customers requiring vehicle servicing and repairs. You'll play a key role in ensuring a smooth customer journey from initial enquiry through to completion, providing clear communication and outstanding service at every stage.
Key Responsibilities
Acting as the main point of contact for customers, delivering a friendly and professional service
Managing vehicle bookings for servicing, maintenance, and repairs
Liaising with the workshop team to ensure efficient workflow and timely updates
Clearly explaining any work required, providing transparent advice and solutions
Preparing and managing job cards, invoices, and related administrative tasks
Maintaining accurate customer and vehicle records
Identifying opportunities to recommend additional services where appropriate
Ensuring a high standard of organisation and attention to detail across all tasks
What We're Looking For
Previous experience in a customer service or automotive environment (Service Advisor experience desirable)
Excellent communication skills with the ability to explain technical information clearly
Strong organisational skills and the ability to multitask in a busy setting
Confident using IT systems and digital tools
A proactive and customer-focused approach
High attention to detail and accuracy
Full UK driving licence (essential)
Working Hours
Monday to Friday: 8:00am - 6:00pm (1-hour lunch)
Saturdays on a rota: 8:30am - 2:30pm
What's in it for You?
Competitive salary of £27,000 - £31,000
22 days annual leave plus bank holidays (increasing with service)
Company pension scheme
Employee discount and benefits schemes
Well being support services
Health-related benefits including eye care and seasonal vaccinations
Additional Information
You must have the right to work in the UK
Driving licence checks will be carried out as part of the recruitment process
If you're passionate about delivering excellent customer service and want to be part of a supportive and dynamic team, we'd love to hear from you.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy
Salary description
£31000.00 - £31000.00 per year