IT Apprentice

IT Support Apprentice

Location: Hereford
Salary: £18,000 - £20,000
Job Type: Full-Time, Apprenticeship

About the Role Our client, an established Managed Service Provider with an excellent reputation for delivering IT support and cloud solutions to businesses across the region, is looking for an enthusiastic IT Support Apprentice to join their growing technical team.

This is an exciting opportunity to kick-start your career in IT, gaining hands-on experience while working towards a recognised Level 3 IT qualification. You'll receive ongoing support from experienced engineers, developing practical skills across Microsoft technologies, networking and customer support in a fast-paced MSP environment.

What You'll Do:
Provide 1st line IT support via phone, email and remote support tools
Troubleshoot hardware, software and Microsoft 365 issues
Assist with setting up laptops, desktops and mobile devices
Create and manage user accounts within Active Directory and Microsoft 365
Log and update support tickets, ensuring excellent customer service
Support system installations, upgrades and hardware deployments
Work alongside experienced engineers on a variety of client environments
Build your technical knowledge through hands-on training and mentoring What We're Looking For:
A genuine passion for technology and IT
Strong communication and customer service skills
Eagerness to learn and develop new technical skills
Good problem-solving ability and attention to detail
Basic knowledge of Windows and Microsoft applications
GCSEs (or equivalent), including Maths and English
A full UK driving licence is desirable Why Join?
Gain a nationally recognised IT qualification
Learn from experienced engineers in a supportive team
Exposure to Microsoft 365, networking and cloud technologies
Hands-on experience across a wide range of business IT environments
Clear progression opportunities into a permanent IT Support Engineer role
Ongoing training and professional development throughout your apprenticeship Apply now to begin your IT career with a growing technology business that is committed to developing the next generation of IT professionals