Benefits:
* Competitive salary, depending on experience.
* Company vehicle or car allowance, mobile phone and laptop provided.
* Ongoing training, career progression, and long-term opportunities within a growing organisation.
* Pension scheme and a supportive management team committed to your success.
Key Responsibilities:
* Act as the main point of contact for a portfolio of client accounts, building strong and lasting relationships.
* Conduct regular client meetings and service reviews to ensure contractual expectations are met.
* Monitor service delivery, SLA performance, KPIs, outstanding reactive jobs, planned maintenance, Work in Progress, quotations, engineer attendance, and completion times.
* Proactively resolve escalated issues and work closely with internal departments to deliver excellent customer service.
* Prepare monthly performance reports, review service trends, and recommend operational improvements.
* Monitor contract performance, support invoice queries, identify additional business opportunities, and contribute to contract renewals and account growth.
* Collaborate with operational, technical, planning, commercial, and engineering teams to ensure efficient service delivery across all accounts.
Experience & Requirements:
* Previous experience in an Account Manager, Contract Manager, or Client Relationship role.
* Background within Facilities Management, Building Maintenance, Property Services, Construction, Engineering, Housing Maintenance, or a similar industry.
* Experience managing service contracts, KPIs, SLAs, planned and reactive maintenance, and client reporting.
* Strong communication and relationship-building skills with a customer-focused approach.
* Highly organised with the ability to manage multiple priorities and meet deadlines.
* Commercially aware with experience monitoring quotations, Work in Progress, and contract performance.
* Proficient IT skills, with experience using CAFM systems (JobLogic experience would be advantageous).
* Full UK Driving Licence required
Salary description
£30000.00 - £36000.00 per year