Job Purpose: A Contract Manager with Technical knowledge to look after a commercial buildings portfolio within the south east. To coordinate all resources and stakeholders to deliver a high level of service to clients with maximum efficiency and in a safe, sustainable and collaborative manner.
Key Accountabilities:
* To manage the client service delivery over a number of locations, ensuring all available resources work in a collaborative manner
* To be accountable for the financial performance of the contract
* To develop meaningful and sustainable relationships with the Client and related Client organisation
* To ensure mobile & site-based personnel manage the contract to the Service Level Agreements (SLAs) as they apply to technical and related services
* To monitor and develop direct reports through training and regular reviews
* To deliver training and corporate briefings
* To ensure that all risks relating to safety, health, environment and quality are effectively managed through the use of risk assessments, PPE, training and company procedures to ensure a safe working environment for both employees and clients
* To review the monthly audit checks demonstrating legislative compliance within scope of service delivery streams and to escalate to the portfolio director as necessary
* To work with the mobile & on-site teams in planning, implementing and monitoring the standards of all works relating to the PPM schedule and reactive works
* To work with the operational and support teams to ensure all completion times for planned, corrective and reactive works are correctly logged and recorded within the company’s asset management system
* To establish, operate and maintain procedures for the effective planning, organisation, control, monitor and review of the services
* To review the interface with third party suppliers and sub-contractors
* To drive successful contract negotiations and business improvement initiatives
* To manage any support functions as required to deliver a coherent service
* To maintain commercial understanding of the client contractual deliverables across all services
* To maintain and agree a clear business plan for the appointed contract
* To work with operational management to develop performance measurement and improvement objectives in line with business plan through positive collaboration
* To review contract performance monthly with the account director and agree future plans
* To drive profit improvement through both sales generation and cost saving initiatives in a collaborative manner with the operations teams
* To ensure compliance with all statutory and company procedures across the stakeholder groups
* To set, monitor and control SLAs seeking opportunities to provide added value across the delivery stakeholders
* To understand and meet customer requirements, utilising various feedback mechanisms to enhance service delivery
* To regularly meet with the client to further understand their organisation and requirements
* To develop effective working relationships with operational personnel, business partners, suppliers and sub-contractors to improve operational performance
Salary description
£70000.00 - £75000.00 per year