Location: West Hull
Pay: Equivalent to £26,227 per annum
Job Type: Full-time, Permanent
About the Role
We are seeking a friendly, professional, and highly organised Customer Service Administrator to join our busy team in West Hull. This is a varied role where no two days are the same, offering the opportunity to be the first point of contact for our customers while supporting a range of administrative and customer service functions.
You will play a key role in delivering exceptional customer service, managing enquiries, resolving issues, and supporting the smooth operation of the business.
Working Hours
This role requires flexibility to work the following shifts:
8:30am - 5:00pm
10:00am - 6:00pmIn addition, you will work 1 in 3 Saturdays (9:00am - 5:00pm). When working a Saturday, you will receive a day off during the week.
Key Responsibilities
Act as the first point of contact for customer queries via phone, email, and online channels
Handle billing and account enquiries professionally and efficiently
Process and respond to order enquiries and updates
Manage and monitor the company's social media channels, responding to customer messages and enquiries
Investigate and resolve customer complaints, ensuring a positive outcome wherever possible
Maintain accurate customer records and update internal systems
Liaise with internal departments to resolve customer issues
Provide general administrative support to the wider team
About You
We are looking for someone who:
Has previous customer service and/or administrative experience
Possesses excellent communication skills, both written and verbal
Is confident handling customer complaints and finding solutions
Has strong organisational skills and attention to detail
Is comfortable using Microsoft Office and internal systems
Can prioritise workload effectively in a fast-paced environment
Has a positive, professional, and customer-focused attitude
Is flexible regarding working hours, including occasional Saturdays
What We Offer
Competitive wage
Permanent, full-time position
Day off during the week when working a Saturday
Supportive and friendly working environment
Opportunity to develop and grow within the business
If you are a customer-focused professional who enjoys a varied role and takes pride in delivering excellent service, we'd love to hear from you. Apply today!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Salary description
£12.71 - £12.71 per hour