Service and Warranty Administrator

HTC is a long-established, privately owned group that has been at the forefront of the UK commercial vehicle industry since 1970. As one of the original DAF franchises, we have grown into a powerhouse within the Ballyvesey Holdings Ltd family. We proudly represent industry leaders including DAF Trucks, FiatPro, and Maxus, providing world-class vehicle sales and aftersales support.

We are currently looking to recruit for an experienced Service and Warranty administrator to join our team in Belvedere.

Main Purpose of Job:

To oversee service/warranty and PFL invoice procedures ensuring compliance to Manufacturers' policy and procedures.
To process all service/warranty and PFL job cards to ensure maximum profitability for each repair and full compliance with the manufacturers' requirements.
Individual Key Objectives:

To check and raise retail pro-forma invoices for quotation and passing to the customer.
To co-ordinate the closing of purchase order numbers.
To reconcile warranty and Paccar Finance Limited (PFL) self-billing invoices (SBIs).
To raise warranty and PFL credit notes for customer accounts.
To investigate and resolve CCM queries for warranty and PFL accounts.
To carry out warranty and PFL risk assessments on claims submitted.
Check daily workshop work in progress (WIP) levels and strive to maintain WIP levels below 250 hours.
To manage all warranty and PFL job cards and determine from the technicians write up those claims which are warranty or PFL.
To ensure all correct coding and repair times claimed are correct and raise any discrepancies with the Service Manager.
To liaise with the Workshop Manager over any discrepancies with technicians' write-ups, parts omitted or claim details missing.
To submit all claims through the Haddenham system in a timely manner to achieve submission times in line with current DAF requirements.
To manage all referred and rejected claims daily, ensuring all are resolved in a timely manner in line with current DAF requirements.
To manage daily all parts label requests from the Manufacturer i.e., print all parts labels and pass to the Parts Department for action. Record all labels produced on a separate spreadsheet and liaise with the Parts Department on any missing parts requested. Update spreadsheet daily, with parts consignment note details, when received from the Parts Department.
To ensure all non-warranty repairs are passed to the Service Advisor for process and recharge.
On a weekly basis, to check the verification report and ensure all warranty jobs raised on the GDMS system have been sent to Haddenham.
To ensure all parts to be held off on a weekly basis and pass to the Parts Department to action
Hours: 

8:00-17:30

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