Service Advisor - Automotive

An opportunity has arisen for a Service Advisor to join a commercial vehicle dealer specialising in the sale, servicing, and repair of vans and trucks supporting businesses with new and Approved Used vehicles, genuine parts, and comprehensive aftersales services.

As a Service Advisor, you will be the main point of contact for customers, coordinating vehicle service and repair work while ensuring a smooth aftersales experience.

This full-time role offers a salary of £32,600 - £34,200 per annum, plus a performance-related bonus of up to £1,720 per annum and benefits.

We are looking for two Advisors, one on a permanent basis and one on a 12-month fixed-term contract to provide maternity cover.

You will be responsible for:

Welcoming customers in person and over the telephone in a professional manner.
Booking vehicle servicing, maintenance and repair appointments.
Preparing and managing repair orders using the dealership management system.
Completing vehicle check-in procedures, recording vehicle condition and customer requirements.
Keeping customers updated throughout the repair process.
Obtaining approval for any additional work identified during servicing.
Arranging vehicle collections, deliveries and customer handovers.
Ensuring service documentation is accurate to support invoicing and workshop administration.
Reviewing vehicle service records to identify suitable maintenance recommendations.
Delivering a high standard of customer service throughout the customer journey.
Supporting the day-to-day running of the service department.

What we are looking for:

Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator, Aftersales Advisor, Customer Service Advisor or in a similar role.
Prior experience within automotive industry.
Strong customer service and communication skills.
Excellent organisational skills with good attention to detail.
Good IT and administrative abilities.
Ability to manage priorities effectively in a busy environment.
Professional, positive and team-oriented approach.
Full UK driving licence.  

What's on offer:

Competitive Salary
Performance-related bonus.
Manufacturer training and ongoing professional development.
Group Profit Share Scheme.
Company Sick Pay Scheme.
Death in Service benefit.
Employee Assistance Programme.
Employee discount scheme.
Electric Vehicle Salary Sacrifice Scheme.
Cycle to Work Scheme.
Staff referral bonus scheme (up to £1,000)
22 days annual leave plus Bank Holidays.
Long service holiday entitlement.
Birthday leave.
Seasonal staff gifts.
Supportive and friendly working environment.

Shift:

Working hours: 46.25 per week
Monday to Friday, 7:30am - 5:30pm.
1 in 4 Saturdays, 8:00am - 1:00pm.

This is a fantastic opportunity for a Service Advisor to join a respected commercial vehicle business offering ongoing development and excellent employee benefits.

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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003