We are working with a reputable Tour Operator (who are based in the West End) who are looking for an experience Sales Consultant to join their friendly team.
As a Sales Consultant, you will be expected to service both our Direct Clients & Travel Agent Partners with a professional and friendly manner at all times whilst dealing with their new booking enquiries.
Responsibilities:
* To handle inbound calls from both Direct clients & Travel agents in a professional manner (New Booking enquires).
* To maximize every sales opportunity, upsell and cross-sell whenever required or appropriate.
* To strive to achieve your monthly sales targets across all products and customer types.
* To deliver exceptional customer service to our discerning, loyal customers who book high value trips.
* To manage new enquiry and callback requests by responding within the expected time frame with excellent written communication skills.
* Demonstrate the ability to multi-task between calls and emails.
* Support with crisis events such as high & low water/flight changes/non-operational tours when and if required.
* Confident in using multiple Microsoft programs especially excel with day-to-day workload, tasks and data entry.
* Take day-to-day initiative and share knowledge with other team members.
* To handle the overflow of customer service calls from direct/trade partners in a professional manner.
Skills & Qualifications Required:
* Strong focus on quality of service as well as quantity.
* High attention to detail to ensure bookings are error free.
* Strong GDS Knowledge.
* Proven experience in a sales role, preferably within the travel industry, with a track record of meeting or exceeding sales targets.
* Exceptional customer service skills.
* The ability to be flexible and deal with non-sales workstreams when required.
* Confident with Microsoft programmes.
* Ability to work in a pressured environment.
* Flexibility to work on a Rota Basis 37.5 hours per week between Monday - Sunday.
* Excellent written and oral communication competency.
* A willingness to take responsibility and to work as a part of a close team.
* Ability to adapt to the company culture and live the company values.
The package:
* A salary of £26,000 + commission
* Hybrid working (2 days in the office, 3 days from home)
* Employee discounts on Travel
* Staff fam trips
* professional development and growth within the company.
Interested?
Please click APPLY below or contact (url removed)
Salary description
£26000.00 - £26000.00 per year