Parts & Service Co-ordinator
Job location:
Dudley
Salary:
£30,000 - £35,000
Hours per week:
40 (Monday - Friday, 8:00am - 5:00pm)
Duration:
Permanent
Start date:
Immediate
Client Summary:
A well-established and growing heavy plant company specialising in the supply, servicing, repair and maintenance of a wide range of heavy plant and construction equipment. Supporting customers across multiple sectors, they pride themselves on delivering high-quality aftersales support and are looking to recruit a Parts & Service Co-ordinator to join their busy operations team.
Position Summary:
An exciting opportunity for an organised and proactive Parts & Service Co-ordinator to support the day-to-day running of a busy service department. Acting as the central point of communication between customers, engineers and suppliers, you will coordinate service activities, manage parts availability and ensure repairs and maintenance work are delivered efficiently. This is an ideal role for someone with previous experience in a service, parts or engineering environment who enjoys working in a fast-paced, customer-focused position.
Key Duties:
* Coordinate workshop and field service activities to ensure efficient scheduling of engineers
* Manage customer enquiries relating to servicing, repairs and parts requirements
* Raise job cards, quotations, purchase orders and invoices accurately
* Source and order parts from suppliers, ensuring availability for planned work
* Liaise with customers, engineers and suppliers to provide updates on repairs and service progress
* Monitor outstanding jobs and ensure work is completed within agreed timescales
* Maintain accurate service records, parts information and customer documentation
* Assist with stock control, inventory management and parts replenishment
* Process warranty claims and associated documentation where required
* Support the Service Manager with daily administration and operational reporting
* Identify opportunities to promote parts and aftersales services whilst maintaining excellent customer service standards
Person Profile/Experience:
* Previous experience within a Parts Co-ordinator, Service Co-ordinator, Service Administrator or similar role
* Experience within heavy plant, construction equipment, agricultural machinery, commercial vehicles or a similar engineering environment would be advantageous
* Excellent organisational skills with the ability to manage multiple priorities
* Strong customer service and communication skills
* Good IT skills, including Microsoft Office and service management systems
* Mechanical awareness and an understanding of engineering environments would be beneficial
* Able to work effectively under pressure while maintaining attention to detail
* Positive, flexible and proactive approach with excellent team-working skills
Qualifications:
Full UK Driving License
Relevant experience within a service, parts or engineering environment
Competent using Microsoft Office and service management systems
IBCOS Gold experience (desirable)
Contact Information: James Bell
Email: (url removed)
Salary description
£30000.00 - £35000.00 per year