Reports to: Housing Manager
Location: Office based
Job Purpose
To provide a high-quality housing management service by managing tenancies, supporting residents, addressing tenancy issues, and ensuring compliance with housing legislation and organisational policies.
Key Responsibilities
* Manage a portfolio of residential properties and tenancies.
* Conduct tenancy sign-ups, reviews, and audits.
* Support new and existing tenants to sustain their tenancies.
* Investigate and resolve reports of anti-social behaviour (ASB), neighbour disputes, and tenancy breaches.
* Carry out regular estate inspections and identify maintenance or environmental issues.
* Work closely with repairs teams to ensure properties are maintained to an acceptable standard.
* Manage rent arrears by monitoring accounts, agreeing repayment plans, and referring cases for legal action where appropriate.
* Provide advice and signpost tenants to support services for welfare, benefits, employment, and safeguarding.
* Prepare legal documentation and attend court hearings when required.
* Ensure compliance with housing legislation, tenancy agreements, health and safety requirements, and safeguarding procedures.
* Maintain accurate records using housing management systems.
* Work in partnership with local authorities, police, social services, and community organisations.
* Respond to customer enquiries and complaints professionally within service standards.
Person Specification
Essential Qualifications
GCSEs (or equivalent) including English and Maths.
Relevant housing qualification (desirable), such as a Level 3 or Level 4 housing qualification.
Essential Experience
* At least 2 years experience in housing management
* Experience dealing with vulnerable customers.
Knowledge
* UK housing legislation and tenancy law.
* Anti-social behaviour legislation.
* Safeguarding
Skills
* Excellent communication and interpersonal skills.
* Strong negotiation and conflict resolution abilities.
* Effective problem-solving and decision-making.
* Ability to prioritise a varied workload.
* IT proficiency, including Microsoft Office and housing management systems.
* Ability to work independently and as part of a team.
Personal Attributes
* Empathetic and customer-focused.
* Resilient and confident handling difficult situations.
* Professional and ethical.
* Organised and detail-oriented.
* Adaptable and proactive
Salary description
£36000.00 - £36000.00 per year