Helpdesk Administrator

Your New Company
An exciting opportunity has arisen for an experienced and organised Helpdesk Administrator to join a busy and fast-paced team based in Alconbury. This is a full-time temporary position offering hybrid working arrangements and an immediate start. You will play a key role in supporting customers and internal stakeholders, ensuring service requests and maintenance issues are logged, monitored, and resolved efficiently.
Your New RoleAs Helpdesk Administrator, you will be responsible for providing first-line administrative support to customers and engineers, ensuring all service requests are managed effectively.
Key responsibilities will include:

Logging, updating and managing service requests through the helpdesk system
Acting as the first point of contact for customer enquiries via telephone and email
Allocating jobs and coordinating engineer attendance to meet service level agreements
Monitoring open tickets and ensuring timely resolution of issues
Liaising with customers, contractors and internal departments to provide updates on outstanding requests
Raising purchase orders and processing associated documentation
Maintaining accurate records and updating internal systems
Producing reports and administrative documentation as required
Escalating urgent issues to the appropriate teams
Supporting the wider administration team with ad hoc dutiesWhat You'll Need to Succeed

Previous experience within a helpdesk, customer service, facilities, scheduling or administration role
Excellent organisational skills with the ability to prioritise a busy workload
Strong communication skills, both written and verbal
Proficient in Microsoft Office applications, including Outlook, Excel and Word
Experience using CRM, service management or helpdesk systems would be advantageous
Ability to work effectively in a fast-paced environment
A proactive and customer-focused approachWhat You'll Get in Return

Competitive hourly rate of £15.47 per hour
Hybrid working arrangement
Full-time hours, Monday to Friday
Immediate start available
Ongoing temporary assignment with potential for extension
Opportunity to gain experience within a supportive and professional environmentWhat You Need to Do NowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact us today for a confidential discussion about your career.

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