Location: Bournemouth, Dorset
Hours: Full-time (Monday to Friday)
Salary: Up to £35,000 per year (depending on experience)
About the Opportunity
We are delighted to be partnering with an established, highly successful commercial services group based in Bournemouth, who are seeking an experienced Operations Coordinator to join their expanding team.
Our client boasts an outstanding reputation for service delivery, partnering with some of the UK’s most recognisable corporate brands. Supported by a proprietary digital platform and a large field-based specialist team, they are expanding their operations due to continued commercial growth.
This is a pivotal coordination role designed for a proactive problem-solver. You will act as the vital link between corporate customers, internal management, and third-party subcontractors to ensure the seamless delivery of operational works from start to finish.
Key Responsibilities of an Operations Coordinator
* Customer Liaison: Managing general and technical customer enquiries professionally via telephone and email, serving as a supportive and empathetic face of the brand.
* Works Coordination: Scheduling specialist appointments, coordinating repair and maintenance schedules, and adhering strictly to internal operational procedures.
* Issue Resolution: Troubleshooting operational challenges independently within company guidelines, recommending tailored solutions to ensure swift project completion.
* Stakeholder Collaboration: Working closely with internal technical leaders and operational managers to resolve complex customer queries and optimize appointment scheduling.
* End-to-End Account Ownership: Managing the full customer journey, tracking progress from the initial request through to the successful completion of works.
What We Are Looking For
* Coordination Background: A minimum of 2 years of experience within a customer operations, scheduling, project coordination, or fast-paced administrative environment.
* Telephone Experience: At least 1 year of dedicated phone-based customer service or operational support experience is essential.
* Organisational Skills: Exceptional multi-tasking and time-management capabilities, with a meticulous eye for detail.
* Communication Skills: A confident, articulate, and professional telephone manner with the ability to build rapport with a variety of stakeholders.
* Location: Candidates must live within a reasonable commuting distance of the Bournemouth office for daily attendance.
Salary, Benefits & Culture
Our client deeply values their staff and offers a modern, supportive working environment alongside a competitive rewards package:
* Financial Rewards: A basic salary of up to £35,000 per year, supported by structured performance-related pay reviews.
* Work-Life Balance: A standard Monday to Friday schedule, with optional overtime available for those looking to boost their earnings.
* Annual Leave: Generous holiday entitlement.
* Health & Welfare: Company sick pay provisions, a contributory pension scheme, and annual health and wellness vouchers.
* Incentives: An attractive internal employee referral scheme.
* Office Perks: A modern office with excellent transport links, complimentary refreshments, team lunches, and regular paid company socials.
* Career Growth: Clear internal progression pathways and structured cross-training opportunities.
How to Apply
If you are an experienced coordinator looking to progress your career with a thriving, market-leading business, please submit your CV today for immediate consideration
Salary description
£26000.00 - £35000.00 per year